Politique d’expédition

1. Order Processing Time

• All orders are processed within 1–3 business days (Monday to Friday, excluding weekends and public holidays) after payment confirmation.
• Order processing includes inventory verification, quality inspection, packaging, and carrier handover. Processing time is not included in total delivery time.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak seasons (Black Friday, Cyber Monday, Christmas, and warehouse inventory updates), processing time may be extended by 2–5 business days. We will notify customers via email if delays occur.

2. Shipping Zones & Delivery Timeframes

2.1 Domestic Shipping (United States)

• Standard Shipping: 5–10 business days
• Express Shipping: 2–4 business days
• Remote US territories (Alaska, Hawaii, Puerto Rico) may require an additional 3–7 business days for delivery.

2.2 International Shipping

• North America (Canada, Mexico): 7–14 business days
• European Union Countries: 10–20 business days
• Oceania (Australia, New Zealand): 12–22 business days
• Rest of World: 15–30 business days

3. Shipping Rates & Free Shipping Threshold

3.1 Flat Rate Shipping

• US Standard: $5.99 per order
• US Express: $12.99 per order
• International Base Rate: $9.99+ (varies by country)

3.2 Free Shipping

• Free Standard Shipping within the USA for all orders over $75 USD
• Free shipping is only applicable to standard delivery; express shipping upgrades require additional fees.
• Free shipping excludes remote territories and oversized/heavy items marked on product pages.

3.3 Oversized & Heavy Item Surcharge

4. International Duties, Taxes & Customs

• All international shipments may be subject to import duties, value-added tax (VAT), customs fees, or brokerage charges imposed by the destination country.
• The recipient (customer) is solely responsible for all local customs fees, taxes, and related charges. These fees are not included in product prices or shipping fees paid to the Store.
• The Store will not cover customs clearance fees, refuse delivery due to unpaid duties, or issue refunds for orders detained by customs.
• We declare all international shipments at actual product value per global customs regulations; we do not offer low-value declaration requests to avoid tax obligations.

5. Order Tracking & Delivery

• Once your order is shipped, you will receive a confirmation email with a unique tracking number and a link to monitor delivery status.
• Tracking information may take 24–48 hours to update after the carrier picks up the package.
• Delivery is deemed complete once the package is marked "Delivered" by the carrier’s tracking system.
• We recommend customers verify shipping addresses carefully. The Store is not liable for lost packages caused by incorrect or incomplete addresses provided by the buyer.

6. Shipping Delays & Undeliverable Packages

6.1 Common Delay Reasons

6.2 Undeliverable & Returned Packages

• Packages returned to our warehouse due to invalid addresses, recipient refusal, or unclaimed status will incur a return shipping fee and restocking fee (up to 20% of the order value).
• Customers can choose reshipping (additional shipping fee required) or partial refund (minus incurred fees) for returned orders.

7. Lost or Damaged Shipments

• Lost Packages: Please contact us within 15 days after the estimated delivery date. We will initiate a carrier investigation. Approved lost orders will be offered a free reshipment or full refund.
• Damaged Items: Notify us within 48 hours of delivery with photos of the damaged product and outer packaging. We will arrange a replacement or partial refund at no extra cost for valid claims.

8. Order Modification & Cancellation

• You may modify your shipping address or cancel your order before it is shipped with no additional fee.
• Once the order is processed or shipped, address changes and cancellations are no longer available. You will need to initiate a return after receiving the package.

9. Contact Information